Privacy Policy

This Privacy Policy describes how Buffseek collects, uses, and shares personal information when you visit or make a purchase from our website.

Buffseek is operated by Hong Kong BUFF International Co., Limited. Throughout this Privacy Policy, “we,” “us,” and “our” refer to Buffseek.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, create an account, contact us, or interact with our services, we may collect certain personal information, including:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment-related information

• Order details

• Account information

• Customer service messages

• Device information

• Browser information

• IP address

• Website activity and usage data

• Cookie and tracking information

We may also collect information you provide when you contact our support team, submit a form, sign up for marketing communications, or participate in promotions.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Arrange shipping and delivery

• Send order confirmations and tracking updates

• Provide customer support

• Respond to your questions and requests

• Manage returns, refunds, exchanges, and warranty claims

• Improve our website, products, and services

• Detect and prevent fraud, abuse, and unauthorized activity

• Personalize your shopping experience

• Send marketing emails, if you have opted in

• Measure advertising performance

• Comply with legal, tax, accounting, and regulatory obligations

Sharing Your Information

We may share your personal information with trusted third parties who help us operate our business, including:

• Website hosting and ecommerce platform providers

• Payment processors

• Shipping and logistics providers

• Warehouse and fulfillment partners

• Customer support tools

• Email and marketing service providers

• Advertising and analytics partners

• Fraud prevention and security providers

• Professional advisors, if necessary

• Government authorities, regulators, or law enforcement when required by law

We do not sell your personal information in the traditional sense. However, under certain U.S. state privacy laws, sharing information with advertising partners may be considered a “sale,” “sharing,” or use of personal information for “targeted advertising.”

You can review your privacy choices on our Your Privacy Choices page.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze website performance, improve user experience, and support advertising.

Cookies may help us understand how visitors use our website, which pages are viewed, and how customers interact with our products and services.

You can manage cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.

Advertising and Analytics

We may use advertising and analytics tools to measure website traffic, understand customer behavior, improve our marketing, and show relevant ads.

These tools may collect information about your device, browser, website interactions, and activity across websites or apps.

You may opt out of certain data sharing or targeted advertising activities through our Your Privacy Choices page, where required by applicable law.

Email Marketing

If you sign up for our email list, we may send you updates about products, promotions, and news from Buffseek.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@buffseekbike.com.

Payment Information

Payments are processed by secure third-party payment providers. Buffseek does not store full credit card numbers on our own servers.

Your payment information may be handled according to the privacy and security policies of the payment provider used at checkout.

Data Retention

We keep personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, warranty service, fraud prevention, legal compliance, accounting, and business recordkeeping.

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or business necessity.

Your Privacy Rights

Depending on where you live, you may have certain privacy rights, including the right to:

• Access the personal information we hold about you

• Correct inaccurate personal information

• Request deletion of certain personal information

• Opt out of certain data sharing or targeted advertising

• Withdraw consent for marketing communications

• Request more information about how your data is used

To submit a privacy request, please contact us at support@buffseekbike.com with the subject line “Privacy Request.”

We may need to verify your identity before processing certain requests.

Global Privacy Control

If you visit our website with a Global Privacy Control signal enabled, we will treat that signal as a request to opt out of activities that may be considered a sale, sharing, or targeted advertising for the browser and device you are using, where required by applicable law.

Children’s Privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children under the age required by applicable law.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove the information.

International Users

Our website may be accessed from different countries or regions. If you access our website from outside the country where our service providers operate, your information may be transferred, processed, or stored in other jurisdictions.

By using our website, you understand that your information may be processed in locations where privacy laws may differ from those in your location.

Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date if applicable.

Your continued use of our website after changes are posted means that you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or would like to submit a privacy request, please contact us at:

support@buffseekbike.com

Buffseek is operated by Hong Kong BUFF International Co., Limited.